Advanced workflow guided Case Management software​ - IME software

Advanced workflow guided Case Management software​ - IME software

Advanced workflow guided Case Management software​ - IME softwareAdvanced workflow guided Case Management software​ - IME softwareAdvanced workflow guided Case Management software​ - IME software
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PRODUCT OVERVIEW

 W5 Case Management is about more than managing your operation from intake to product delivery and everything in between. It’s about understanding and growing your business.


How many things do you and your staff do every day over and over? Get this, do that, repeat. It’s not just about saving time on repetitive tasks. It’s about making sure they don’t get missed when you have a long list of to do’s that need doing now.- Automation


Documents, thousands and thousands of documents. Getting them, organizing them, securing them, distributing them. It’s a big job and critical to your success. - Document Management


Managing third party services. Things change. Cancellations happen. So what happens when you forget to notify the transportation company or the interpreter or cancel that rental? - Third Party Service Management


Time constraints and customer SLA’s. It’s not enough that you need to meet those challenges but you have to measure and report your successes and failures. So how well do your providers perform? Where and what are the potholes that trip up your staff? Can you show your customers that their trust is well placed? - Workflow + Business Intelligence Analytics


Communication. Emailing messages, status updates and requests. Sending documents and records. Issuing quick notifications. Securely involving your clients and providers online in real time. Getting information to those who need it, when they need it, how they need it is a vital component for frictionless collaboration. - Messaging + Collaboration Portals


Auditing and reporting.  Audits, whether internal or external, are necessary and can be a challenging and time consuming exercise. Assembling a full package of notes, actions, records, documents, communications and other supporting material on a case or a cross section of cases. - Advanced Case Management

FEATURE HIGHLIGHTS

Comprehensive Security

Robust & Dynamic Scheduling

Client & Vendor Management

  •  Fully encrypted data
  • User password rules
  • Comprehensive user access management
  • Automatic disable-user rules
  • Multi-Factor Authentication
  • Encrypted Documents
  • Comprehensive document access controls

Client & Vendor Management

Robust & Dynamic Scheduling

Client & Vendor Management

  •  Companies, company contacts, B2B relationships
  • Client and contact ”Do Not Use” lists
  • Client and contact notes, preferences. SLA, billing rates
  • Document rules, reporting requirements, service rules
  • Provider Roster management
    Providers (Doctors, groups, clinics, etc.)
  • General providers (Transportation, Interpreters, Rentals, etc.)
  • Credentialing and supporting documents
  • Services, Locations, memberships and rates
  • Notes and performance rating​

Robust & Dynamic Scheduling

Robust & Dynamic Scheduling

Robust & Dynamic Scheduling

  • Single or multi-discipline, provider ratings and credentials combined with conflict checking, availability and client "do not use lists" ensure optimal provider selection
  • Block booking based scheduling
  • Service criteria guided provider search
  • Third party service management coordinates third party services with appointments
  • Cancellation and status change notification management

Workflow Management

Messaging and Communications

Robust & Dynamic Scheduling

  • Consistent and focused decision support​
  • "What now" with a view to "What's next"
  • Divide and conquer heavy workloads with workflow queues 
  • Streamline operations by automating and simplifying tasks
  • ​Intelligent document generation
  • ​Improve performance with service monitoring and notifications
  • Recognize potential problems

Messaging and Communications

Messaging and Communications

Messaging and Communications

  • ​On demand and automated, rule based message dispatching
  • Author and Send Email, E-fax and SMS
  • Drag/Drop Emails
  • Email, E-fax and SMS are catalogued within the cases

Process Automation

Messaging and Communications

Messaging and Communications

  • Powerful and flexible rules provide comprehensive automation
  • Automate tasks such as note creation, charge creation, document generation, booking change notifications, cancellation notifications, email generation, instant messaging, service creation and updating, SLA keypoint timestamps, workflow interaction, action and response queuing and much more

Document Management

Accounting and Billing

Document Management

  • Document sharing
  • Access Management and tracking
  • Document generation - On demand and rule guided
  • Document merging, conversion, distribution
  • Secure Storage

Note Management

Accounting and Billing

Document Management

  • Unlimited note taking combined with action audits and access audits
  • Access security with privacy setting

Accounting and Billing

Accounting and Billing

Business Management Reporting

  • Tracking and Billing 
  • Vendor Payment Processing
  • Fee Schedule Management
  • Accounts Receivable
  • Accounting System Interfaces

Business Management Reporting

Business Management Reporting

Business Management Reporting

  • Referral Activity
  • Service Statistics
  • Performance Statistics
  • Revenue and Cost Tracking
  • Business Intelligence Analytics

Upgrade from Competitors

Business Management Reporting

Upgrade from Competitors

  • IMECentric
  • IMEBase

Replace your outdated IME case management software with our advanced IME software

About Us

Continuous Innovation

 We are dedicated to providing the Case Management tools you need for maximizing productivity, client satisfaction and profitability. 

Maximum Collaboration

 We work with our clients, both local and global, to ensure that they can meet the demands of their clients - no matter how far reaching the need or how frequent the needs change. 

See our Claim Management software

Our Corporate Website

Our Team

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 Software developers, customer service agents, business managers. We are a growing group of dedicated professionals.  

SUPPORT

 Come to our support portal to find help, access our training videos,  open a support ticket. 

Contact Us

Burkitt Computer Corporation

31 King Street, Barrie, Ontario, Canada L4N 6B5

(705) 719-7209

Get more info or book a demo

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